Frequently asked questions

Remembr. is a place to remember someone together. You create a page with a photo and their story, and family, friends and colleagues add memories, photos, videos and messages of condolence, wherever in the world they live.

Remembr. is for anyone who wishes to honour and remember a loved one who has passed away. Memorial pages can be created by family members, friends, acquaintances or anyone looking to create a lasting place to preserve and share memories.

A memorial page is created by entering the details of the deceased and adding a photo, personal story and other information. Family, friends and acquaintances can then be invited to contribute memories, photos and messages of condolence.

Family members, friends and other acquaintances can add memories, photos and messages of condolence to a memorial page. The available options may depend on the settings chosen by the page administrator.

Remembr.’s intention is to continue operating the platform and keeping memorial pages available for the long term. Should Remembr. unexpectedly discontinue its services, users will be informed in advance. Users of the Forever product will receive at least six months' notice, unless this is not reasonably possible. In that situation, Remembr. will make reasonable efforts to provide a download or export option so that users can retain their memorial page and its content.

At this time, Remembr. does not offer the ability to download or export a memorial page or the memories shared on it.

Remembr. processes personal data carefully and in accordance with applicable privacy laws. Personal data is only used for providing and improving the service. More information about how personal data is processed can be found in the Remembr. Privacy Policy.

A public page can be viewed by anyone. It can also be found through the search field on Remembr., so family and friends who do not have the address can still find the page. A private page is closed off. Only you and the people you invite can reach it. Each of them receives their own personal link by email. Someone who knows the web address but has no link cannot get in. You invite people when you create the page, and later you can add someone or withdraw their access on the edit page.

Safety is a priority at Remembr. When we recently rebuilt the platform, we reviewed every part of its security. Your page runs on a modern platform that we keep up to date, so that family and friends can focus on remembering.

Memorial pages are sometimes targeted by spam, such as advertising or inappropriate messages. Remembr. automatically filters unwanted messages and traffic, so that they are stopped as early as possible. You can also remove any memory or message from your page yourself at any time. If you would like more control, you can choose a private page.

You can try Remembr. free for 7 days. During that time your page is online and visitors can add memories. After 7 days, you choose a paid plan to keep it online: one year or forever.

Your page goes offline for visitors unless you choose a paid plan. It stays safe in your account and you can still manage it. You can choose one year or forever at any time to bring it back online.

Per year keeps your page online for 12 months, and you decide for yourself whether to continue after that. Forever is a single payment that keeps your page online for as long as Remembr. runs. The pages themselves work the same way.

Forever means your page stays online for as long as Remembr. operates the platform, with no renewal and no further payments. Remembr. has been helping people preserve and share memories for more than 10 years, and we intend to continue well into the future.

Your page goes offline for visitors. You keep access to the page and everything on it, and you can bring it back online whenever you choose.

Depending on your country, you can pay by card, Apple Pay or other payment methods. Payments are processed securely by Stripe. Prices are shown in the currency for your location. We never renew automatically.

No. There is no advertising on memorial pages, and we do not sell your data or use it for anything other than running the service. Remembr. follows the latest privacy regulations, such as GDPR (EU).

A public or private page: public pages can be found on Remembr., private pages only with a personal link. Your own web address, short enough for a funeral notice or a QR code. A book of condolence plus memories, with text, photos and video. Invitations by WhatsApp, email or a link you can share.

Please check that all required fields have been completed and that you are using a valid email address. If the problem persists, try using a different browser or device. If you still cannot create an account, please contact us.

Please check your spam or junk mail folder first. Also make sure that the email address you entered is correct. If you still haven't received the email after some time, please contact us.

This can have several causes, including browser settings, a temporary issue or a problem with an uploaded image. Please try again using a different browser or device. If the problem continues, please contact us.

Please ensure that your image is in a supported format such as JPG, JPEG or PNG. Large files may also take longer to process. If the upload fails, try using a smaller image or a different browser.

You can report a memorial page or message using the flag icon on the relevant page or next to the relevant message. This may be used if the content is incorrect, inappropriate, misleading, unwanted or constitutes spam. If you are the page administrator, you can remove unwanted memories, messages and condolences yourself. If you are not the administrator, we carefully review all reports and will take appropriate action where necessary.

Yes. The administrator of a memorial page can remove it at any time through their account. Once removed, the page will no longer be accessible to visitors.

Yes. You may request the deletion of your personal data. We handle such requests in accordance with applicable privacy laws and any legal retention obligations.

Please use the contact form on our website. We are happy to help with technical issues, account questions and content related reports.