Terms and conditions
Last updated: 13 August 2026
Article 1 – Definitions
Remembr.: the online platform, accessible via www.remembr.com and related domains, on which users can create and manage memorial pages. Remembr is a service operated by Remembr B.V. References to Remembr. in these terms shall be deemed to refer to Remembr B.V., unless the context indicates otherwise.
Remembr B.V.: the private limited company that develops, manages and operates the Remembr. platform, and which acts as the contractual party in relation to the use of the service
User: any natural person or legal entity making use of the service
Account: the personal access of a user to the platform
Memorial Page: a page on which memories are shared about a deceased person
Content: all data uploaded by users, including text, photos, videos and comments
Agreement: the agreement between Remembr. and the user regarding the use of the service
Free: the free publication period of 7 days during which a memorial page can be published without charge.
Per Year: a paid product through which a memorial page remains published online for a period of one year.
Forever: a one time paid product through which a memorial page remains available for as long as Remembr. actively operates the platform.
Article 2 – Applicability
2.1 These terms apply to all use of Remembr.
2.2 By using the service, the user confirms that they have taken note of and agree to these terms
2.3 Remembr. reserves the right to amend these terms
2.4 Amended terms will be published in due time and will apply from the moment of publication
Article 3 – Formation of the Agreement
3.1 The agreement is concluded at the moment the user creates an account or uses the service
3.2 The service is accessible worldwide and may be used by both consumers and business users
Article 4 – Free period and paid products
4.1 Remembr. offers different ways of using the Service: Free, Per Year and Forever.
4.2 Free allows a memorial page to be published free of charge for a period of 7 days.
4.3 After the Free period has ended, the User may choose either Per Year or Forever.
4.4 Per Year is a paid product through which a memorial page remains published online for a period of one year.
4.5 Before the one year period expires, the User will be given the opportunity to continue publication for a further one year period by paying the applicable fee at that time.
4.6 If no paid product is purchased after the Free period, or if a Per Year product is not continued after the expiry of the applicable period, the memorial page will be taken offline in accordance with Article 5.5.
4.7 Forever is a one time paid product through which a memorial page remains available for as long as Remembr. actively operates the platform. This product does not involve automatic renewal or recurring payment obligations.
4.8 The availability of the Forever product is subject to Remembr. continuing to actively operate the platform. In the event of termination of the platform or the Service, the provisions of Article 14 shall apply.
4.9 Prior to purchasing a paid product, the User confirms that they have been sufficiently informed about:
the nature of the Service;
the Free period;
the conditions applicable to Per Year;
the conditions applicable to Forever;
the consequences of not purchasing or continuing a paid product.
Article 5 – Payment and consequences of non-payment
5.1 Use of a paid product is only permitted after payment has been made.
5.2 Payment shall be made using the payment methods offered on the platform.
5.3 If payment is not received, the User shall be considered in default without the need for further notice of default.
5.4 In such circumstances, Remembr. has the right to:
restrict access to the Service in whole or in part;
take memorial pages offline.
5.5 A memorial page that has been taken offline remains visible and manageable by its administrator but will not be accessible to other users. This may occur, among other situations, after the Free period has ended, where a Per Year product is not continued, or where payment obligations have not been fulfilled.
5.6 Remembr. reserves the right to:
charge statutory interest;
recover reasonable extrajudicial collection costs where permitted by law.
Article 6 – Right of withdrawal
6.1 For consumers within the European Economic Area:
The user explicitly agrees to the immediate provision of the digital service
6.2 The user declares that they waive their statutory right of withdrawal
6.3 For users outside the EEA, any comparable rights are excluded to the extent permitted by law
Article 7 – Use of the service
7.1 The user must use the service in a manner consistent with the nature of the platform
7.2 It is not permitted to:
upload unlawful content
upload content that infringes the rights of third parties
publish defamatory, misleading or unlawful information
create memorial pages for persons who are not deceased, unless this can be demonstrably justified
use the platform for commercial purposes without permission
7.3 Remembr has the right to take measures in the event of a violation
Article 8 – Account and security
8.1 The user must provide accurate and up-to-date information
8.2 The user is responsible for the use of their account
8.3 Login details must be kept confidential
8.4 Misuse of the account must be reported immediately
Article 9 – Content, liability and notice-and-takedown
9.1 Remembr. acts as a passive hosting platform and has no active role in user-generated content
9.2 Remembr. does not perform prior control of content
9.3 The user is fully responsible for the content they upload
9.4 The user guarantees that:
the content does not infringe copyrights, image rights or other rights of third parties
the content is not unlawful, including defamation
the content is accurate and not misleading
9.5 Remembr. is not liable for:
content uploaded by users
damage resulting from such content
9.6 If Remembr becomes aware of potentially unlawful content, it has the right, but not the obligation, to:
conduct an investigation
temporarily restrict access to the content
remove the content
9.7 A removal request must contain at least:
a clear description of the content concerned
the reason why the content is allegedly unlawful
supporting evidence where possible
9.8 Remembr reserves the right to:
request additional information
reject requests that are insufficiently substantiated
make a balanced assessment of interests
9.9 Remembr is not obliged to actively monitor all content
9.10 In case of repeated violations, Remembr. may:
restrict the account
terminate the account
Article 10 – Intellectual property
10.1 Users retain ownership of their content
10.2 Users grant Remembr. a non-exclusive licence to use the content for the purpose of operating the service
10.3 This licence ends when the content is deleted, except for technical backups
Article 11 – Privacy
11.1 Remembr. processes personal data in accordance with the Privacy Policy
11.2 This policy is available separately on the website
Article 12 – Availability and disruptions
12.1 Remembr. aims to provide a properly functioning service
12.2 Remembr. does not guarantee uninterrupted availability
12.3 Remembr. is not liable for:
system failures
interruptions
loss of data
external factors such as internet connections or infrastructure
Article 13 – Liability
13.1 Remembr. is only liable for direct damage caused by intent or gross negligence
13.2 Liability is limited to the amount paid by the user in the 12 months preceding the event giving rise to the damage
13.3 Remembr. is not liable for:
indirect damage
consequential damage
loss of data
damage caused by users
13.4 To the extent permitted by law, any further liability is excluded
Article 14 – Suspension and termination
14.1 Remembr. may suspend or terminate access to the Service if:
the User acts in breach of these Terms and Conditions;
misuse of the platform has occurred;
the User fails to meet their payment obligations.
14.2 Remembr. is entitled, where necessary, to take measures without prior warning, including blocking accounts or removing content.
14.3 Remembr. reserves the right to discontinue the Service, in whole or in part, for example in the event of business closure, changes in business activities, technical reasons or other commercial circumstances.
14.4 If Remembr. decides to discontinue the Service, in whole or in part, including the availability of the Forever product, Remembr. shall inform affected Users at least six (6) months in advance, unless this is not reasonably possible due to circumstances beyond its control.
14.5 In the event that Remembr. discontinues the Service:
Remembr. shall make reasonable efforts to inform Users in a timely and clear manner;
Users of the Forever product shall, during the notice period referred to in Article 14.4, be given the opportunity to download or export their memorial page and all associated content;
the User shall not be entitled to compensation, except where mandatory law provides otherwise.
14.6 To the extent reasonably possible, Remembr. shall provide Users with a reasonable period in which to export or otherwise secure their data and content.
14.7 If termination results from circumstances beyond Remembr.'s control, including insolvency or force majeure, Remembr. shall not be required to provide any form of compensation.
Article 15 – Applicable law and disputes
15.1 These terms are governed by Dutch law
15.2 If the user is a consumer, they have the right to bring a dispute before the competent court in their country of residence
15.3 If the user acts in the course of a business, disputes shall be exclusively submitted to the competent court in the Netherlands
15.4 The parties will endeavour to resolve disputes amicably before resorting to legal proceedings