What can I say about Patsy........ I remember her starting at the RAC she was a blonde haired, very stylish 'Pocket Rocket', she started in the Control Centre, at the time I worked in the Command Centre as a radio operator, and believe me she had no trouble coming across to let me know that she was not happy if we were keeping 'her' customers waiting...
She then moved into the Audi Centre and when we put together the Audi Dedicated Service she was at the forefront of this, making sure we knew how important this was not only to Audi but the customers at the roadside, she worked tirelessly to make this a success, could always be relied upon and gave 100% on every shift she worked. She gave me over the time we worked together nothing but support and more importantly laughter. If Patsy was on duty your life was easier because she did exactly what it said on the tin... customer service.
My memory of her is seeing her standing at her desk taking to her customers assuring them that we had everything under control and as Nic says doing her exercises at the same time, looking glam of course. I also remember her winning the Customer Service Award and the shock on her face that she had won this for doing her job.
She epitomised the RAC strap line ' Always There' because she was.... for colleagues, customers and the RAC - she was one of life's troopers and everyone who worked with her will tell you the same.
Most people say ........ Oh thanks your a star............ she actually was..
What can I say about Patsy........ I remember her starting at the RAC she was a blonde haired, very stylish 'Pocket Rocket', she started in the Control Centre, at the time I worked in the Command Centre as a radio operator, and believe me she had no trouble coming across to let me know that she was not happy if we were keeping 'her' customers waiting...
She then moved into the Audi Centre and when we put together the Audi Dedicated Service she was at the forefront of this, making sure we knew how important this was not only to Audi but the customers at the roadside, she worked tirelessly to make this a success, could always be relied upon and gave 100% on every shift she worked. She gave me over the time we worked together nothing but support and more importantly laughter. If Patsy was on duty your life was easier because she did exactly what it said on the tin... customer service.
My memory of her is seeing her standing at her desk taking to her customers assuring them that we had everything under control and as Nic says doing her exercises at the same time, looking glam of course. I also remember her winning the Customer Service Award and the shock on her face that she had won this for doing her job.
She epitomised the RAC strap line ' Always There' because she was.... for colleagues, customers and the RAC - she was one of life's troopers and everyone who worked with her will tell you the same.
Most people say ........ Oh thanks your a star............ she actually was..
