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Julie Kropacz

March 3, 1959 - August 13, 2020

Our dear friend and colleague Julie Kropacz, Head of Quality, Improvement and Transformation at Herts Urgent Care (HUC), sadly passed away of cancer on 13 August. After being with HUC since its formation, it's impossible to describe how sadly she will be missed and her passing leaves a huge gap. She initially started as a Driver and District Nurse Call Handler and over time progressed through our services to becoming a key leadership figure. Julie wanted to deal with her illness in her own quiet and private way. Our executive team supported her along the way to help her and her family through this sad and dark time. We are all incredibly shocked at her passing - we know she is loved and respected by so many people at HUC, and many of you will be thinking of her and carrying her in your hearts. Julie was also well known to many of our commissioner colleagues and other stakeholders and we know they share our pain at losing her. This online book of remembrance is a way for us to capture our memories of Julie for her family and for the future. From an organisational perspective, she was absolutely instrumental in the set up and launch of all our services, as well as many pilots and service enhancements. Yet she also always had an ear for colleagues and acted as a role model and inspiration for many with a can do attitude. She will never be forgotten. Our hearts and thoughts go out to her husband Mark and daughter Phoebe at this very difficult time.

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David Archer 2020-09-02 15:29:35 wrote:

Like a lot of colleagues, it is impossible to think of just one memory or event to sum up the positive impact Julie has had on so many people’s lives. Whilst Julie undertook a variety of rules throughout her career at HUC, she really found her niche when we started the journey to delivery NHS 111 back in 2012. Julie stepped forward to take the lead on developing our staff training, procedures and testing all of the various systems and processes that played such an important part in the safe launch of the service. Throughout it all, she was determined that HUC would be the first organisation in the country to pass all elements of the inspection process at the first attempt, something she succeeded with and repeated on numerous occasions. Julie’s commitment to her colleagues and the safety of patients was always evident, whether it was to go the extra mile to ensure colleagues were supported or to use her extensive experience to find a solution to a problem. Whatever the challenge or subsequent solution, Julie was always modest with what she achieved and simply chose to focus her energy on ensuring her colleagues were supported and patient care maintained to the highest possible standards. Julie’s knowledge of all things NHS 111 quickly grew and she became an important member of the HUC team in bidding for new work. She really came into her own at procurement interviews where despite being anxious not to let anyone down, her knowledge, professionalism and enthusiasm shone through and was a pleasure to see her confidence grow as she expertly answered everything she was asked. A truly dedicated, talented, proud and much loved colleague who will be missed by so many who had the privilege to work alongside her. Our thoughts and condolences are with Mark, Phoebe and all of Julie’s family and friends.

David Archer 2020-09-02 15:29:35 wrote: Like a lot of colleagues, it is impossible to think of just one memory or event to sum up the positive impact Julie has had on so many people’s lives. Whilst Julie undertook a variety of rules throughout her career at HUC, she really found her niche when we started the journey to delivery NHS 111 back in 2012. Julie stepped forward to take the lead on developing our staff training, procedures and testing all of the various systems and processes that played such an important part in the safe launch of the service. Throughout it all, she was determined that HUC would be the first organisation in the country to pass all elements of the inspection process at the first attempt, something she succeeded with and repeated on numerous occasions. Julie’s commitment to her colleagues and the safety of patients was always evident, whether it was to go the extra mile to ensure colleagues were supported or to use her extensive experience to find a solution to a problem. Whatever the challenge or subsequent solution, Julie was always modest with what she achieved and simply chose to focus her energy on ensuring her colleagues were supported and patient care maintained to the highest possible standards. Julie’s knowledge of all things NHS 111 quickly grew and she became an important member of the HUC team in bidding for new work. She really came into her own at procurement interviews where despite being anxious not to let anyone down, her knowledge, professionalism and enthusiasm shone through and was a pleasure to see her confidence grow as she expertly answered everything she was asked. A truly dedicated, talented, proud and much loved colleague who will be missed by so many who had the privilege to work alongside her. Our thoughts and condolences are with Mark, Phoebe and all of Julie’s family and friends.

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