Our dear friend and colleague Julie Kropacz, Head of Quality, Improvement and Transformation at Herts Urgent Care (HUC), sadly passed away of cancer on 13 August. After being with HUC since its formation, it's impossible to describe how sadly she will be missed and her passing leaves a huge gap. She initially started as a Driver and District Nurse Call Handler and over time progressed through our services to becoming a key leadership figure. Julie wanted to deal with her illness in her own quiet and private way. Our executive team supported her along the way to help her and her family through this sad and dark time. We are all incredibly shocked at her passing - we know she is loved and respected by so many people at HUC, and many of you will be thinking of her and carrying her in your hearts. Julie was also well known to many of our commissioner colleagues and other stakeholders and we know they share our pain at losing her. This online book of remembrance is a way for us to capture our memories of Julie for her family and for the future. From an organisational perspective, she was absolutely instrumental in the set up and launch of all our services, as well as many pilots and service enhancements. Yet she also always had an ear for colleagues and acted as a role model and inspiration for many with a can do attitude. She will never be forgotten. Our hearts and thoughts go out to her husband Mark and daughter Phoebe at this very difficult time.

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